(this article has been published on LinkedIn as PDF document, you may see and read it here)
Any self-conscious leisure business owner in Romania need to maintain and increase their market share. Romanian customers are more choosy than ever and one of the first reasons they may visit your place is to enjoy a truly satisfying customer experience. To get that competitive edge, Romanian or foreign companies active on the Romanian market need to ensure that their level of customer service is constantly getting higher and higher by the day.
Mystery visitor program in Romania have been shown to consistently improve the customer service, offering that unforgettable experience to each and all guests. A mystery visitor program can be the best investment of your organization. A mystery visiting program in Romania helps your business to:
Continuously evaluate customer service and its standards;
Assess the results of training programs;
Monitor levels of customer service during promotions and special events;
Get rid of that complacency;
Motivate staff to offer the best possible level of customer service and care;
Helping you in assessing the skills and efforts your staff in putting into work;
We use only the right visitors and we believe that having the right visitors is a key to the success of your mystery-visiting program.
give you reliable, independent and accurate feedback
our visitors come from all social strata and from a wide range of ethnic, gender and backgrounds.
are not directly employed in the leisure sector.
Our wide range of visitors based across Romania allows us to work with you to:
select the right customer profile for your visits.
obtain feedback from outside your current customer profile
help you to test new demographics, trial new products and widen your customer appeal.
Eurosurveillance CI mystery visitor in Romania program always had the goal and mission of developing partnerships with each and every customer they serve, ensuring the data they receive is accurate, actionable and reflective, with the overall goal of providing its customer with the information they need to drive sales and develop a strong service culture within their organizations.
Eurosurveillance CI mystery visitor programs has been employed by a variety of industries including restaurants, hotels, travel agencies, HR agencies, real estate companies, banks & financial institutions, convenience stores, car wash, factories and manufacturing enterprises, health centers, medical practices, clinics & private hospitals, public services, civil servant units, theme parks, parking facilities, general retail and more.
If you are considering the option of initiating a mystery shopper program, we are always willing to offer a free consultation to discuss your service needs and help you determine if a mystery shopper program is right for your company based on your goals and budget for providing service excellence within your organization.
Therefore, do not hesitate to contact us at your earliest convenience for a free assessment and consultation regarding services of mystery visitor in Romania. Alternatively, you may call our office and we will be glad to explain everything in detail.
You may contact us at:
+40 (0) 741 394 667